Frequently Asked Questions

How do I get your amazing cookies? Seriously. I need to have them now. 

All you have to do is send me an e-mail and I will coordinate with you on what you need. If you have a certain budget we can work with that, too. Photographs of things like invitations, mascots, colors, etc. are helpful for me to use in my work. Please send those as well. 

I need exactly 45 cookies with blue ribbons with my daughter’s name on them. How much would that cost? 

I charge by the dozen, so I would make 48 cookies. I can do the ribbons for a small service charge. 

How long in advance do I need to order? 

I typically ask that you order at least three weeks ahead of time. If you need them in less than a week, I charge a $10 rush fee, but it can be done if I have the counter space to do it. Cookies need about 3-4 days of flooding, drying, layering and packaging before they can be boxed up. 

What if I need them shipped? 

I can ship for you. It would all be part of the invoice. Again, just e-mail me and we can work together. Your cookies will be individually sealed in cellophane bags for freshness and carefully wrapped as securely as possible. Although all cookies are packaged meticulously, I cannot guarantee that they will arrive without chips or breakage. I use USPS Priority Mail when shipping. USPS states that deliveries will be made within 1-3 business days, but this is not a guarantee. No refunds will be given for broken cookies or late deliveries. Please choose the due date based on when you want your cookies to arrive.

My cousin is allergic to eggs and can’t eat them. Do you offer any cookies for those with dietary restrictions? 

No. HOWEVER, there are several sellers on ETSY that specialize in this and are incredibly accommodating if you need them. 

What are your ingredients? 

The basic sugar cookies include: flour, butter, sugar, eggs, extracts, baking powder, flavorings and meringue powder. 

Do you have any other flavors? 

Yes! I offer Vanilla, Cake Batter and almond. For $5 more you can get Lemon or Chocolate which include real ingredients vs. extracts. 

I loved your cookies! How do I tell the world? 

Thank you! Word-of-mouth is still the greatest compliment for any business. You have my permission to share the cookies and my website on social media. If you’re unhappy with your purchase, please e-mail me separately and we will work together to make it right. 

If you have any more questions please email me at thecookiefox@yahoo.com